Terms of Sale
(OCTOBER, 4th, 2013) The present version is published in English for convenience purposes only. In case of any discrepancies between this version and the French version, the French version shall prevail.
1. General remarks
This document, together with the additional information available on www.christianlouboutin.com (the “Site”) constitutes the Terms of Sale (the “ToS”) in force between the user of the Site (“You” or the “User”) and Christian Louboutin Suisse SA (“Christian Louboutin”). It governs the contractual relationship between You and Christian Louboutin in relation with any purchase made on or through the Site (the “Transaction”). At the time of verification of your order by checking the box provided for this purpose and clicking the "CHECK OUT" button,You hereby state that You fully and unreserverdly accept these ToS.
2. Modification of Terms
Christian Louboutin asks You to carefully read the ToS before proceeding to any Transaction through the Site. You are bound by the version of the ToS that is in force at the time You submit an online form (the “Form”) materializing Your intent to order products on the Site (the “Order”). Christian Louboutin may at any time amend the ToS, without prior notice. It is Your responsibility to regularly check the ToS to remain informed of their latest amendments.
You may place an Order only if Your billing address, your delivery address, and the address corresponding to your credit card are all located in one and the same country among following: Germany, Austria, Belgium, Spain, France, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, United Kingdom or Switzerland (the ’’Countries’’).
4. Operation of the Site
The Site is a secure online platform that allows Users to place an Order online and receive by mail the articles or goods offered for sale on the Site (the “Product(s)”).
5. Characteristics of Products
The authoritative description of Products is the description published on the Site at the time of the Order. Images of the Products are provided for information purposes only and shall not be representative of the characteristics of the Products, in particular with respect to general appearance, color or any other characteristic. Moreover, You expressly recognize and agree that CITES Products won’t be available for Monaco and Switzerland and that the Orders placed for Monaco and/or Switzerland from another Country and related to such CITES Products will be geoblocked.
6. Availability of Products
Images of the Products on the Site are provided only as information on Christian Louboutin’s collection and their publishing on the Site shall not constitute an offer. The publishing of Products’ descriptions on the Site shall only constitute an invitation to make an offer. By placing an Order, the User is making an offer to Christian Louboutin, which has the right but not the obligation to accept or reject the offer, in its sole discretion.
Products’ prices are stated in Swiss Franc (CHF), Euro (€) or Pound Sterling (£) and with all taxes included. The currency is automatically assigned according to the Territory of the billing and delivery addresses. You understand and agree that Products may be subject to customs duties, postal, tax or any other additional costs to transport, import or delivery of Products in Your country of residence or delivery. These taxes are independent from Christian Louboutin. You agree, if applicable, to fully bear these additional costs which will appear before You check the box related to the ToS and click on the CHECK OUT button.
9. User Account
You may register on the Site to obtain a User Account, that will allow You to benefit from the Services as described in the ToU. Christian Louboutin kindly asks You to refer to the ToU available through the following link TOU for any issue related to Your User Account.
Christian Louboutin will send You, upon shipment of Your Order, a confirmation email which will contain Your tracking link. Christian Louboutin does not provide directly Your tracking number, to ensure the safety of Your Order, but Your DHL’s tracking link.
11.Transport and delivery
Products will be delivered exclusively to the address mentioned in the Form at the time of the Order. You will be charged the shipping fees, which vary according to the type of shipment and the place of delivery of the Products. Shipping fees are indicated at the time of placement of the Order. Shipping costs are available in three currencies, depending on the country where the delivery has to be made. They will be automatically calculated in the currency of the Country of delivery. You agree and recognize that shipment’s options vary, depending on the country where Your order has to be delivered. Deliveries are made by a single carrier, DHL, recipient’s signature required. It is stated that only the main cities of the countries listed in Article 3, and excluding the islands, may be quickly delivered at different rates than the rate of the standard delivery. Nevertheless, and in all cases, You will have access to the date of delivery of Your products scheduled by the carrier while filling out your order, via DHL’s interface. Christian Louboutin undertakes to ship Your Order as soon as possible after completion of the Transaction. Christian Louboutin shall not be liable for late delivery, damage due to transportation or any other damage directly or indirectly related to the shipment of Products. At the time of delivery of Products, You are responsible for immediately verifying that the packaging is intact and has not been altered in any way whatsoever. Should the packaging be damaged, You shall be responsible for taking detailed pictures of the box and of the Products, for immediately reporting the alleged damage to the carrier in charge of delivery (the “Carrier”) by expressly reserving Your rights upon delivery of the Products and for informing our customer service within three days. In case of express reserve under the conditions mentioned in the previous paragraph, with the carrier and / or customer service of Christian Louboutin, an investigation will be opened with the carrier and a reply will be sent to You within seven business days. In the absence of such express reserve, delivery shall be considered as accepted and no dispute on the packaging shall be validly brought afterwards.
All Orders placed on the Site are sent with their original box, dust bag and tissue-paper. Christian Louboutin offers You a free gift wrap with each Order. You will be asked by your advisor to select this option and the style of wrapping paper that You wish to order.
In order that Christian Louboutin may treat Your cancellation as soon as possible, and refund You, please contact Christian Louboutin at 00800 10 19 19 19 (or at 80 093 895 if you live in Monaco) and get its express prior authorization before returning Your Product(s). Within 14 (fourteen) days from the delivery, Christian Louboutin may accept unused Products in their original condition for refund if their original purchase receipt and return authorization number are sent with the Products. Before returning the concerned Products, you have to contact the customer service at 00800 10 19 19 19 (or at 80 093 895 if you live in Monaco) in order to receive its authorization number and our DHL preprinted label by email. You accept that cancellation may not be exercised in our boutiques but only via the process described above. Returned Products may include the original parcel, the original box, the warning sticker protecting the front part of the red sole, the dust bags and replacement parts, and must be returned to Christian Louboutin within 14 (fourteen) days from the date of delivery. In order to comply with the 14 (fourteen)-days term, returned Products must be stamped by the Post office within 14 (fourteen) days after delivery. In addition, You agree to take particular care when packing of the Products to be returned. If the returned Products have been damaged due to improper packaging, Christian Louboutin reserves the right to refuse their return or to accept it but only with a partial refund (price reduced with repair costs). You won’t bear the return shipping costs if you follow the return process described above. Christian Louboutin shall not accept any return of Products that appear to have been worn or damaged. In particular, the red outsole of the shoes are fragile and must be unmarked and in perfect condition, so You shall try them on only on a clean and carpeted surface and with the warning sticker in place on the red outsole until You are certain to keep them. Should shoes have been returned with an apparently damaged out sole, Christian Louboutin reserves the right to refuse their return or to accept it but only with a partial refund (price reduced with handling and repair costs). Following receipt of Your Products in return, and provided that the return conditions are met, Christian Louboutin, shall notify You by email that the total or partial refund of your Order is being processed. A credit shall then be issued in the same form as the original payment. Depending on Your financial institution, the refund may take up to 10 (ten) working days after receipt of the Products by Christian Louboutin. We are pleased to extend our cancellation period until January 6th 2014 for all orders placed between December 1st and December 20th 2013. You must contact Christian Louboutin online boutique at 00800 10 19 19 19 (or at 80 093 895 if you live in Monaco) to get prior authorization to organize the return during this extended period and our usual cancellation requirements included in our Terms of Sale apply.
Christian Louboutin undertakes to ensure that high quality standards are continuously met in the manufacture of all Products. Every Product is controlled before being shipped. However, should Your Product show any defect, You shall be responsible for contacting our customer service immediately, but no later than 5 (five) days from the date of delivery, at EBOUTIQUE.EUROPE@CHRISTIANLOUBOUTIN.FR. In such case, You must indicate in Your email the alleged defect, along with every supporting document (detailed photos of the Products, purchase date, number of the Order, etc.). After considering these elements, Christian Louboutin reserves its right to recover the Products to conduct a physical expertise. In case of a recognized defect, Christian Louboutin undertakes to either replace the defective Product to the extent of available stocks, or to either partially or fully refund the purchase price to You, depending on the nature of the defect. Christian Louboutin reserves the right to refuse to follow up on a late claim, a claim relating to a defect for which You are responsible or which derives from the nature of the Product.
15.Limitation of liability
Subject to possible liability arising from a defect as defined supra, Christian Louboutin shall only be liable for damages resulting from gross negligence or willful misconduct, whether in connection with the conclusion or performance of the Transaction or in connection with Your use of the Site.
16. Products’ care
The red lacquer of the soles wears out with the use of the shoes. This is not a manufacturing defect of the shoe, but is a usual wear and tear. Christian Louboutin strongly recommends that You consult a professional in leather care or a shoemaker for specific care advice. In order to keep Your shoes in good condition, it is recommended to perform a general all leathers care as follows: keep the leather area clean and dry using a dry soft cloth; always store Your products away from light and heat; protect Your leather good from rain and moisture; store Your products in the bag Christian Louboutin dust bag provided to You when You are not wearing them; avoid contact with abrasive surfaces.
The size information are included with the description of each Product. Christian Louboutin provides You this informative chart to help You find the perfect size. If You have additional questions, please contact the customer service by sending an email to firstname.lastname@example.org or calling at 00800 10 19 19 19 for all the countries from which the website is available, excluding Monaco (number dedicated to Monaco: 80 093 895). Women’s size chart Shoes France United Kingdom Italy 36 3 35 36,5 3,5 35,5 37 4 36 37,5 4,5 36,5 38 5 37 38,5 5,5 37,5 39 6 38 39,5 6,5 38,5 40 7 39 40,5 7,5 39,5 41 8 40 41,5 8,5 40,5 42 9 41 Men’s size chart Shoes France United Kingdom 39 5 39,5 5,5 40 6 40,5 6,5 41 7 41,5 7,5 42 8 42.5 8.5 43 9 43.5 9.5 44 10 44.5 10.5 45 11 45.5 11,5 46 12 46.5 12.5
18.Guarantee of authenticity
Christian Louboutin sells its quality Products through the Site www.christianlouboutin.com, its stores, and authorized resellers. Christian Louboutin cannot warrant that the goods purchased from other sources will not be counterfeit, tampered with, second-hand or from dubious origins. All other sites containing the name CHRISTIAN LOUBOUTIN are not authorized to sell Christian Louboutin products and may be selling counterfeited products. Christian Louboutin kindly asks You to check the list of our world inventory under the section “OUR SHOPS” of our website or to check the list of authorized resellers. To learn more about our anti-counterfeiting program, You may visit the site HTTP://STOPFAKE.CHRISTIANLOUBOUTIN.COM which is also edited by Christian Louboutin.
19.Errors and inaccuracies
Christian Louboutin’s purpose is to provide You with comprehensive, accurate and up-to-date information on the Site. It is unfortunately not possible to warrant that a website is entirely free from human or technological errors. This Site may contain typographical errors, inaccuracies or omissions, some of which may be linked to the price, availability, or information on Products. Christian Louboutin reserves the right to correct such errors, inaccuracies or omissions, even after an Order has been submitted, and to modify or update the information at any time without prior notice.
20. Security of electronic data transfer
Christian Louboutin undertakes to maintain at all times the highest standards of security. Not only it does use SSL (Secure Socket Layer) encryption, but it has also reinforced all of the various encryption processes in order to provide the most effective protection possible for all sensitive payment information. Christian Louboutin does not have any access to confidential information about the means of payment. Indeed, only its banking partner has access to confidential information (card number, validity date, secret code) and these pieces of information can not be reached by any other third party.
22. Governing law and jurisdiction
Any contract concluded with Christian Louboutin is subject to the laws of Switzerland, without application of their conflict of laws rules. Any dispute arising directly or indirectly from the conclusion, the interpretation or the performance of a contract with Christian Louboutin in accordance with the ToS shall be submitted to the exclusive jurisdiction of the ordinary courts of the Canton of Geneva, Switzerland.